Customer Care
Shipping
We aim to process and ship your orders within 1-3 business days unless otherwise stated. International customers are responsible for all customs taxes and duties incurred, including on returns.
Canada
- Standard shipping (3-5 business days): $15 // Free for orders over $250
- Xpress Post (1-3 business days): $25
USA
- Standard shipping (TBD based on address): $20 // Free for orders over $250
- Express (1-3 business days): $35
International
- $40 flat rate shipping. Shipping speed depends on address.
Returns + Exchanges
We offer exchange, store credit or a refund on regular priced merchandise within 14 days of purchase.
- Please contact us within 48 hours of receiving your item to confirm the return and shipping details.
- Item must be in brand new condition and unworn, undamaged and with all original garment tags attached or it will not be accepted.
- Customer is responsible for all return shipping costs including any taxes or duties for international customers. Shipping method must have a tracking number.
- Refunds will be processed to the original payment method, less any shipping costs or taxes and duties incurred.
- Swimwear is FINAL SALE. All sale or discounted merchandise is also FINAL SALE.
Other
For any other questions regarding your order, please contact us at: hello@thedriftonline.com.
